How to use your domain for receiving group messages: MX records

You may know you can use your domain as the email address to send group messages. However, this still means the 'from' field shows the group's @gaggle.email  address. So here's how to make the 'from' show your domain instead.

If you're already using your domain for sending and receiving emails, you'll need to create a subdomain and use that for Gaggle Mail. For example, if you're already using @mycompany.com for regular email, create a new subdomain, such as @groups.mycompany.com .

1. Make sure your groups are linked together as an Organization, then click Organizations > Manage Organization:

   

2. Click the Customise tab:

   

3. Scroll to Hosted Domains and click Add Hosted Domain:

   

4. Enter your domain, click Add and then click View DNS Records:

   

   
   

5. This shows the DNS records that need to be updated. Make the updates, click Re-check DNS Records to check that the updates are valid:

   

6. Now click Settings for every group in the Organization:

   

7. Scroll to Customise and click the toggle for Use custom domain:

   

8. Click Edit and add the domain you'd like to use and click Save:

   

9. The new mailbox may take a few hours to become available. If you still get a 'Mailbox unavailable' message, please contact us.