Delivery Reports

With every message sent via Gaggle Mail, we maintain a delivery report that tracks the delivery outcome for every message recipient. You can access the delivery report from the overflow menu on any message.

In the report, we show the delivery status for every recipient in the group. For groups with lots of members, you can search the report by email address.  Click on any line in the report to see a detailed breakdown of delivery to that recipient.

Here’s what all the different statues mean:

Status Description
Queued Currently queued waiting to be sent. Should be in this state for less than 1 minute.
Blocked The recipient is blocked because we have this address has been unreachable in the past (more details).
Hard Bounce We attempted to deliver the message but got a specific response from the receiving domain saying it was undeliverable.
Soft Bounce The recipient email is correct but the message could not be delivered for a transient reason.  The most common causes are either the recipient mailbox is full or they have an automated out-of-office notification setup.
Complaint The recipient marked the message as spam and made a complaint. Sending to this address is now blocked (more details).
Suppressed We have had difficulties delivering to this address in the past so we won’t send to them now.
Unknown Bounce The message was bounced but we don’t know why (more details).
Sent The message was sent successfully be we don’t know if it has been delivered.
Out of office We received an out-of-office notification from the recipient.
Digest This person receives their messages in the daily digest.
Paused This recipient has asked to have delivery of their messages paused.
Delivered The message was successfully sent and we received a notification to say it was successfully delivered.
Already Sent This recipient was already receiving the message (via CC for example) so we didn’t send them a copy via the group.
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